Denplan Care is a monthly payment plan which provides cover for your routine (check-ups, x-rays and hygiene visits) and restorative (crowns, bridges or fillings) dental treatment. The amount you pay is based on your oral health and how much dental treatment you will need. After an initial assessment you will be placed into one of five categories. This will determine the monthly fee.

Both Denplan Care and Denplan Essentials include dental injury and dental emergency cover and mouth cancer cover (not immediately available). You will also have access to Denplan’s 24-Hour Worldwide Dental Emergency Helpline.

Treatment not covered

• laboratory fees

• prescriptions

• orthodontics

• dental implants

• excluded treatment as per patient contract

• referral to another dentist

• cosmetic treatment

• first £15 call out fee
  

Denplan Practice Quality Programme

Our practice takes part in the Denplan Practice Quality Programme which demonstrates our commitment to ensuring that we provide you with the best dental care, treatment and services. They also keep us fully updated on any new and important legislative changes and the latest dental techniques. All this helps us continually give you the best possible dental care and service.

Family discounts

Dental payment plans can benefit the whole family. Where more than one member of the family is registered at the same practice and payments are made under one single direct debit, the following discounts apply:

Family members - 5% discount
Three family members - 10% discount
Four or more family members - 15% discount

Method of payment

Following your initial dental assessment, you will know exactly how much your regular payments will be. You can choose to pay by monthly direct debit or by a single annual payment. There is also a one-off, initial registration fee equivalent to one month’s payment.

Freedom to cancel

The Denplan Care programme is designed to give the reassurance of long term support. However, if you wish, you can cancel your agreement at any time by giving 21 days notice by telephone or in writing to your dentist and to Denplan.

About Denplan

Denplan Limited is an appointed representative of AXA PPP healthcare Limited who underwrite the Supplementary Insurance.

Denplan has been arranging dental payment plans for over 25 years and is the UK’s first dental payment plan provider.

1. Your dentist will talk to you about the dental plans so that you can choose which one is right for you - Denplan Care or Denplan Essentials.

2. A dentist at our practice will then carry out a dental assessment. The amount you pay will be decided by your dentist and is based on your oral health and how much dental treatment you will need. The payment will be collected monthly by Denplan.

Please note that there is a one-off registration charge which is equal to one month’s fee. The care contract is with your dentist and the supplementary insurance is with Denplan.

Denplan Essentials covers you for:

• All check-ups

• All dental x-rays

• All hygienist visits (including scale and polishes)

• Preventive advice, therapy and counselling

• Worldwide dental injury and dental emergency cover

• Access to Denplan’s 24-Hour Worldwide Dental Emergency Helpline

• Mouth cancer cover (cover not immediate)

Denplan Essentials does not cover:

• The cost of any restorative dental treatments including fillings, crowns, bridges or dentures

• Laboratory fees and prescriptions

• Any treatment specified as excluded by you in the patient’s contract

• Referral to a specialist and specialist treatment

• Orthodontics, implants, cosmetic treatment

• Sedation fees

If you would like to talk with one of Denplan's Customer Advisors please call them on 0800 401 402* - they will be happy to answer any questions you may have.

*Lines are open from 8.30am to 5.30pm on Monday to Thursday and 8.30am to 4.30pm on Friday we may record and/or monitor calls. Mobile phone charges may apply.

For full details of the benefits and exclusions, terms and conditions please see the Denplan Handbook.

Denplan Care covers you for:

• All check ups

• All dental x-rays

• All hygienist visits (including scale and polishes)

• Preventive advice, therapy and counselling

• Worldwide dental injury and dental emergency cover

• Access to Denplan’s 24-Hour Worldwide Dental Emergency Helpline

• Mouth cancer cover (cover not immediate)

• Major restorative care such as crowns, bridges, inlays or root fillings

Denplan Care does not cover:

• Laboratory fees and prescriptions

• Any treatment excluded by you in the patient’s contract

• Referral to a specialist and specialist treatment

• Treatment carried out anywhere other than by you, the registered dentist, except when the patient needs temporary emergency dental treatment

• Orthodontics, implants, cosmetic treatment

• Sedation fees

Plans for Children cost £6 per month and cover the following treatments:

• Regular check-ups

• Dental x-rays

• All fillings

• Root Canal treatment

• Visits to the Dental Health Educator

• Worldwide dental injury and dental emergency cover

• Access to Denplan’s 24-Hour Worldwide Dental Emergency Helpline

Denplan for Children excludes orthodontic treatment, cosmetic treatment & dental implants.

Q. What are the benefits of Denplan Care for me?
A. Seeing you as a patient registered under Denplan Care allows the emphasis to be put on preventive dental care. This means that we can help stop dental problems before they occur or get worse.

Q. How is my fee calculated?
A. Your dentist at our practice completes a simple chart that takes into account your dental history, the current health of your teeth and gums and the preventive care programme recommended. These factors will place you in a specified “category” for which we have already calculated the fee.

Q. How will my fee be paid?
A. You can choose to pay your fee monthly by direct debit, or annually by cheque or credit card, to Denplan, who act as a collecting agent for all Denplan member dentists

Q. Where does my payment go?
A. A small percentage of your payment is retained by Denplan to cover administration and your emergency dental insurance. The bulk of your payment is sent to your dentist.

Q. What exactly do I receive?
A. In return for your monthly payment you are entitled to regular examinations and consultations, ongoing advice an, a personal preventive programme and all the routine dental treatment, normally received from your general dental practice, needed to help you maintain a healthy smile. You also receive access to a 24 hour emergency helpline and accident cover up to £10,000 per incident, emergency treatment up to £691 per year and £60 per overnight stay in hospital if under the care of a maxillo facial surgeon.

Q. Does my fee cover everything?
A. It will exclude laboratory fees for things like crowns, bridges, dentures and specialist treatment not normally covered by routine general dental practice such as orthodontic appliance therapy. A complete list of what is excluded is provided in condition 3 of your contract. You can ask our practice to see a copy of this list.

Q. Is there a registration fee?
A. Yes, there is a once-only fee usually debited during the first month of your contract to cover Denplan’s initial costs of administration. This is an additional one-off payment equal to your monthly fee.

Q. Once I have signed a Denplan care contract, can I cancel it?
A. In the event that you should need to cancel your contract this can be done by giving 21 days notice, expiring on the last day of the month. Cancellations will be accepted by telephone or in writing to Denplan. Please note that it is important that you also inform your dentist of your decision. You can find all the details of your membership on the copies of the contract you signed.

Q. Is Denplan Care insurance?
A. No. Denplan Care is a maintenance contract that allows us to provide on-going preventive care. Through modern dental knowledge and techniques we can help you achieve and maintain healthier teeth and gums for a lifetime. However, Denplan also arranges, on your behalf, supplementary insurance to cover the cost of treatment required as a result of an accident or in the event of an emergency.